Privacy Notice
If you email, call, or complete a form on this site, that action creates a short record — the contact details you use and whatever you have asked us about — and this notice sets out exactly what Merch Mill Limited then does with that record.
Who handles your details at Merch Mill?
Merch Mill Limited is the company answerable for the information described here and acts as its data controller. We are registered in England & Wales under company number 14102959, and our registered office is at 59–61 Charlotte Street, Birmingham, B3 1PX, United Kingdom. The quickest route to the person who looks after these matters is by email at [email protected].
What reaches us when you ask about a print job?
The information we end up holding is simply whatever you decide to put in front of us. For a typical enquiry that means your name, the email address you write from, and the wording of your message about a print or merchandise request. That is all we need to pick up the conversation with you.
What say do you have over your information?
UK data protection law keeps you in charge of the details we hold. You are entitled to ask for a copy of that information, to have anything inaccurate put right, and to have it erased once you would rather we no longer kept it. A short message to [email protected] starts any of these requests, and we act on them as quickly as we can.
Why are we allowed to keep your enquiry?
We work with your details for a single purpose: to answer you, talk through your project, and give you the quote or information you came for. Our lawful basis is our legitimate interest in replying to genuine business enquiries from people who choose to get in touch.
Where is your enquiry kept, and for how long?
Your correspondence sits within our email account alongside any project notes it gives rise to. We hold on to it while it stays useful for answering you and for keeping a sensible record of what was agreed, and once that point passes the record is cleared out.
Who else sees it, and how do you reach us?
Your enquiry stays confidential to Merch Mill Limited. It travels only as far as the people who need it in order to reply to you, and beyond that solely where the law obliges us to share it; the details otherwise remain ours to hold in confidence. If anything here is unclear, or you would like to talk through how your information is handled, write to us at [email protected].